UNDERSTANDING YOUR BILL: FACTS ABOUT YOUR BILL
Customer Agreement: Customer understands and agrees to the terms and conditions that govern, his/her receipt of video, high -speed data and voice service, and other services that may be added at a later date ("Services") and as may be amended from time to time. Customer agrees to pay for (i) all use of Services provided, (ii) installation and applicable service charges, (iii) any and all equipment charges, and (iv) all applicable local, state and federal fees and taxes. Customer understands and agrees he/she will be billed monthly in advance for recurring monthly charges. Other charges will be billed in the first practicable monthly billing cycle following use, or as otherwise specified. Customer understands that this service provider ("Company") may change both the fees and the types of charges (e.g., periodic, time-based, use-based) for Services. If Customer participates in a promotional offer that requires a minimum time commitment and terminates early, Customer agrees that he/she is responsible for early termination fees associated with such promotion. Customer understands equipment issued to them is and at all times shall remain the sole and exclusive personal property of Company, and agrees he/she does not become an owner of any equipment by virtue of the payments made for Services. Upon termination of Services, Customer agrees to pay liquidated damages in the amount demanded by Company for the replacement cost of any unreturned, stolen, or lost equipment plus any collection and/or legal fees associated with collection of charges for Services rendered but were unpaid at the time of disconnect.
Installation: Installation charges for new customers or new services will appear on your monthly statement. If money was collected prior to or at the time of your installation, the payment will appear on the first statement.
Prorated Charges/Credits: The first billing statement, after completion of a change of service or installation, may reflect prorated charges for a partial month of service from the date of activity until the beginning of your billing cycle. Please pay the full amount shown.
Billing Disputes: We want to clear up any disputes you have promptly. If you disagree with the charges on your statement, please call or write us indicating the nature of the error. Include your name, address and account number on all correspondence. We must receive your notice within 60 days of receipt of the statement on which the discrepancy appeared. Please do not write on your bill or payment stub as we cannot guarantee that your comments will be seen.
Complaint Notice: If you have a concern or complaint regarding your cable service, please contact our office to resolve the matter as quickly as possible. Our address and telephone number appear on the face of the statement.
Our Equipment: Any equipment we provide to you will remain our property. If you terminate service, it is your responsibility to ensure that our equipment is returned within 72 hours of disconnect. Lost, stolen, or unreturned equipment will be billed to you as liquidated damage at the current replacement cost of the equipment plus any collection/legal fees incurred in any attempt to collect equipment. For a list of replacement value of equipment, please contact your local office. Our address and telephone number appear on the face of the statement.
Franchise Fee: Local governments may charge a fee which will be included on your statement.
Service Interruption: If you notify us that your service was interrupted for more than 24 hours, we will credit your account for an appropriate amount. We will show the credit on your next bill. You should not reduce your payment for a service interruption on your own.
Return Check Charge: Company may charge fees for all returned checks and account debit card, bank card or credit card. A list of current charges will be provided upon request. Company reserves the right to change return/chargeback fees.
Theft of Service: If you are receiving any unauthorized service that you have not ordered and/or is not being billed, contact our office to resolve the matter as quickly as possible. If unauthorized/illegal cable service is discovered at your residence, you may be prosecuted for Theft of Service to the fullest extent of the law.
Late Fees/Collection Charges: Accounts not paid in full are treated as delinquent and will be assessed a late fee. If the account is turned over to an attorney, debt collector, or collection agency, you will be liable for all attorney fees, court costs and/or collection fees and expenses charged by the debt collector or collection agency.
Digital Phone Service: Customers acknowledges that the voice-enabled cable modem used to provide Cablelynx Digital Phone Service ("CDPS") is electrically powered and that the CDPS, including the ability to access 911 services and home security or medical monitoring services, may not operate in the event of an electrical power outage or if the broadband cable connection is disrupted or not operating, Customer acknowledges that, in the event of a power outage in his/her home, any battery included in the voice-enabled cable modem may enable back-up service for a limited period of time or not at all, depending on the circumstances, and that inclusion of the battery does not ensure that CDPS will be available in all circumstances. Customer also acknowledges that, in the event of a loss of power that disrupts Company's cable system, the battery in his/her voice-enabled cable modem will not provide back-up service and the CDPS will not be available.
Customer agrees that Company will not be responsible for any losses or damages arising as a result of the unavailability of the CDPS, including the inability to reach 911 other emergency services, or the inability to contact his/her home security system or remote medical monitoring service provider. Customer acknowledges that Company does not guarantee that the CDPS will operate with his/her home security or medical monitoring provider, and that Customer must contact his/her home security or medical monitoring provider in order to test their system's operation with CDPS. Customer agrees that he/she is responsible for the cost of any such testing or any fees for configuring his/her home security or medical monitoring system to work with the CDPS.
The location and address associated with Customer's CDPS will be the address identified on the installation work order. Customer acknowledges and agrees that, he/she not permitted to move CDPS equipment from the location and address in which it has been installed. Furthermore, Customer understands that if he/she moves the voice-enabled cable modem to an address different than that identified on the work order, calls from such modem to 911 will appear to 911 emergency service operators to be coming from the address identified on the work order and not the new address.